Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

When I try opening my 2017 intuit professional software I am getting an error that says unable to validate your online credentials. How do I fix this?

scballard
Level 1
 
0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Solution

Accepted Solutions
George4Tacks
Level 15

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...


Here's wishing you many Happy Returns

View solution in original post

0 Cheers
12 Comments 12
George4Tacks
Level 15

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...


Here's wishing you many Happy Returns
0 Cheers
IRonMaN
Level 15

Intuit Austin

  • Moderator
  • Lacerte
  • 4 months ago
Unexpected Behavior for Lacerte - Unable to validate your online credentials
Unable to validate your online credentials

Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte

To resolve this issue please do the following
  1. Open File Explorer from the start menu
  2. Go to C:\Program Files (x86)\Common Files\Lacerte Shared
  3. Run the file WebSetup??.exe (?? = 16 or 17)
  4. Follow the steps in the installation wizard 
Repeat the above steps for any Lacerte year affected on the affected workstations

The issue should now be resolved 




Slava Ukraini!
0 Cheers
abctax55
Level 15
Branching out to Lacerte, are you?
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
abctax55
Level 15
And who's the a$$ givin' out a no vote ?!?
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
scballard
Level 1
I don't have Lacerte I hove Proconnect so this is not helping me.
0 Cheers
abctax55
Level 15
Yet YOU picked Lacerte as your software.....sorry, the mind reading capability of the volunteers here is only so good and we've all been skipping the latest mind-reading classes cuz it's summer time.
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
IRonMaN
Level 15
I find that your question is very, very unhelpful.  I am trying to find that button to mark it accordingly.  

Slava Ukraini!
0 Cheers
IRonMaN
Level 15
Since you did incorrectly click on "Lacerte", maybe I can redeem myself and suggest the following page to avoid such issues in the future:
https://www.internet4classrooms.com/entry_level_pc_mouse.htm

Slava Ukraini!
0 Cheers
abctax55
Level 15
:laughing::laughing:
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
George4Tacks
Level 15
@scballard Which of the ProConnect products are you using?
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.

Here's wishing you many Happy Returns
0 Cheers
abctax55
Level 15
@scballard - Use THIS thread please; there is no need to start another one.
Just edit THIS one so it says PS not Lacerte.

@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers.  TIA
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
BarbB
Level 1

Hello i am working to resolve this same problem and not finding the Websetup17.exe in the listed location or on my network drive. Is there another spot this might be?

0 Cheers