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ACCESS VIOLATION ADDRESS

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Level 1

I TRIED INITIALIZING THE 2019 TAX PROGRAM AND IT WENT INTO A LOOP.  I COULDN'T CLOSE THE PROGRAM  SO AFTER 10 MINUTES I POWERED OFF.

I TRIED BRING UP THE 2019 PROGRAM AND GOT THIS MESSAGE:

Do before initializing exception=error initializing configuration

Address violation at address 006D2E52 'w19tax.exe'. read of address 00000000

Any help would be appreciated

Thanks

 

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3 Replies 3
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Yes we have been down for days with the same message. It is effecting all our computers so any help to resolve would be great. We aren't sure if it is the latest update that has caused this.

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Level 15

@chrisgarywhip 

https://proconnect.intuit.com/community/lacerte-discussions/discussion/my-lacerte-is-not-working-aft...

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 15

FORCE a reinstall via WebSetUp (even if it says you are up-to-date).  

(click on windows icon lower left & type in WebSetUp...)

If that doesn't work, you may have to call support.  There was also a recent Windows update; so verify that installed correctly.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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