The following errors are typically triggered by corrupted data files:
- "RTE 6 Overflow Error"
- "RTE 0 Printing Payroll Journal"
The extent of the corruption may prevent recovery of data, in which case:
- Restore data from a company backup
- Reenter data if a backup is unavailable
To repair files
Make a backup of the data before starting these steps: See How to back up and restore company data
Step one: Identify the corruption source
- If you are closing the year, check the last year end dates.
- Look for incomplete dates in the module being closed.
- For example, closing the General Ledger prompts the program to ask about closing Payroll and Vendor years. Any incomplete dates in GL, Payroll, or Vendor could cause an error.
- In the module where the error is encountered, go to Data File Utilities and select Data File Index Repair.
- Narrow down the source of the corruption by considering what files were in use when the error was received. Errors often occur in the following screens:
- Transaction Data Entry (filename GLTRAN##, where ## is the month, 01-13 for current year, and 14-25 for prior year)
- Payroll Data Entry (filename PRTRAN##, where ## is the month, 01-12 for current year, and 14-24 for prior year)
- General Ledger Account Update (filename GENLED)
- Vendor Information (filename VENDOR)
- Employee Information (filename EMPL)
- Another way to narrow down the source of the corruption is to print different reports. For example:
- If you print an Earnings Report and get the error, the source of the corruption may be an employee data file (filename EMPL).
- If you get an error while printing a Chart of Accounts report, the file containing the chart of accounts may be corrupted (filename GENLED).
- If you get an error while printing the Payroll Journal report, the file containing the transactions may be corrupted (filename PRTRAN##).
- Try to locate the corruption source by searching each screen for incorrect characters (for example, smiley faces, percentages, or outrageous numbers or symbols).
- If printing a report generates the error, look for corruption in the applicable screen associated with the report. For example:
- If you were printing a General Ledger, look in the Transaction Data Entry screen for the corrupted data.
- If it was a Vendor listing, look in the Vendor Information screen.
- If it was the Payroll Journal, look at the Payroll Entry screen from the Enter Transaction screen or from Manual Processing.
- If printing a report generates the error, look for corruption in the applicable screen associated with the report. For example:
- Look for strange characters by scrolling through these screens:
- General Ledger Account Update or Employee Information:
- Use ALT-V or the down arrow and scroll through the records by pressing ALT-N or clicking the Next button.
- Payroll Data Entry or Special Journal Entry:
- Hold F10 to scroll through the entries.
- If you are unable to access a screen, such as January in the Transaction Data Entry screen, then the file GLTRAN01.### is corrupted to an extent that prevents recovery of data.
- General Ledger Account Update or Employee Information:
Step 2: How to delete data
When corruption is located, delete the record by pressing ALT-D or click Delete. Then reenter the data.
- If an employee entry is corrupt:
- Use the Zero out ALL Employee Earnings utility.
- Use the Delete or Renumber Employee Records utility to remove the record.
- If needed, reenter the employee, then repost all earnings by printing a payroll journal for each month.
- If the corrupted data is a general ledger account, you must use the Delete or Renumber Accounts utility to delete the corrupted account.
- If the corruption is extensive, you may encounter an error attempting to remove it.
- In this case, you'll need to restore a backup or delete data files using Windows Explorer. Depending on how current the backup is, restoring files can still result in a loss of data.
- If the corruption is extensive, you may encounter an error attempting to remove it.
- To delete data files:
- Copy data to a backup file.
- Exit EasyACCT, then access Windows Explorer.
- Double-click on the EASYW folder under the drive where EasyACCT is installed.
- Double-click on the folder where the data is stored.
- To group company files together, click on VIEW and select ARRANGE ICONS, then BY FILE TYPE.
- The FILE TYPE will include the company's 3-digit ID
- Scroll through the files to find the appropriate data file (for example, GLTRAN01, PRTRAN12, etc.).
- Right-click on the file name, then select DELETE.
- Open EasyACCT and the company.
- Run Data File Index Repair in the appropriate module.
- Reenter any data lost.