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Safeguarding your online account

Intuit Help
Intuit

Safeguarding your online account

Your finances are serious business. Passwords aren't as secure as they used to be and if someone gets your password, they can access your account and make unauthorized changes. That’s why we require periodic multi-factor authentication and will ask you to enter a text or emailed code. We just want to make sure it's really you and keep the bad guys out.

We do recommend turning on the additional Two-Step Verification that will opt you in for a verification code on every login.

How do I turn on or off additional two-step verification?

Two-step verification is an optional security function you can turn on or off that will require Multi-Factor Authentication every time you sign in. This setting does not control the automatic Multi-Factor Authentication that triggers when you are signing in from a new device or if your cached sign in has expired.

  1. Sign in to accounts.intuit.com using your user name and password.
  2. Under the Sign In & Security select Manage sign in & security.
    PCG_Two Step Verification.png
  3. Next to Two-step verification select Turn On.
  4. Choose your verification method and select the Turn On button.
  5. Confirm your choice:
    • For text message confirm your password and select Turn on text message verification.
    • For voice call verification enter the code you receive from the automated phone call and select Continue.

To disable two-step verification choose Turn Off on Step 3.

To verify your account credentials when prompted:

When signing into your Intuit Account, there will be a prompt to verify your information via Multi-factor Authentication (MFA) code to help keep your account safe and secure. The MFA code is a one-time use unique code that will be sent to you based on the option you select when logging in to your Intuit Account.

  1. Sign in to your Intuit Account. Enter your Email or User ID and your Password.
    • Optionally, select the Remember Me checkbox for windows to store your Email or User ID for future visits.
  2. Click the Sign In button to login.
  3. Select how to receive your MFA code.
    • Receive an MFA code in a text message, in an email , or choose to confirm your account using a different way, this option typically takes longer to complete.
    • It is recommended to use the text message option for added security.
    • Available options to receive your MFA code may appear different for your account, select the option that works best for you.
    • You should not be asked for the code on every repeat visit from the same computer. However, periodically you may be asked again to enter a new MFA code when signing into help ensure the safety of your account.
  4. Click Continue.
  5. Check your Phone or Email for your randomly generated, one-time use 6-digit MFA Code
  6. Enter the 6-digit MFA code that you received.
  7. Click Continue to proceed.
    • If you didn't receive a MFA code, click the Didn't receive a code link to select another method.

Why should I use text message codes instead of email?

  • Codes sent to text messages often arrive faster then codes sent to an email.
  • Codes sent to text messages aren't stopped by junk mail or spam filters.
  • If someone maliciously tries to access your accounts they're less likely to have access to your mobile phone then gaining unauthorized access to your email account.

What exactly is multi-factor authentication?

Multi-factor authentication (MFA), is one way to combat fraud by asking customers for information that only they should know and have. Think of it as needing a personal identification number to use an ATM card. If the ATM card falls into the wrong hands, it can't be used without knowing the PIN.

How do I setup multi-factor authentication?

There is no additional steps required on your end. Multi-factor authentication is automatic.

What is the difference between multi-factor authentication and two-step verification?

Multi-factor authentication is automatic for everyone. This will require you to enter a verification code when you log in from a new computer, or periodically to make sure it's still you. Two-step verification is an optional level of security that can be turned on that requires a verification code each time you login.

Why do I have to take all these steps to get into my account?

We have increased the number of steps to access your account because of the increase of identity theft and fraudulent tax filings. You entrust us to protect sensitive data and we take that seriously. Our customers' privacy and security is job one.

Is my account safer?

As an industry leader, Intuit is continuing to work in concert with the IRS, states and industry to further strengthen the American tax system and decrease tax fraud on several fronts. The addition of features like stronger passwords, notifications and MFA to our Professional Tax products is one of the actions we're taking to protect customers' information and combat tax fraud. Tax fraud is constantly evolving and we will evolve with it. We always recommend that customers take precautions to protect their identity.  It is important that users not only create strong passwords, but more importantly create unique passwords for each of their accounts.

Can I turn off multi-factor authentication?

Multi-factor authentication cannot be disabled.

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