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Can I fix TPG Pay-by-Refund checks printed through ProSeries?

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Can I fix TPG Pay-by-Refund checks printed through ProSeries?

If you use TPG Tax Products Group as your Pay-by-Refund provider in ProSeries Professional you can resolve most common check problems directly through the software.

Note: Starting in Tax Year 2019 ProSeries Basic no longer prints checks through the HomeBase. To print checks in ProSeries Basic you need to sign in to TPG's web site and use the Remote Check Printing options available. If you use another Pay-by-Refund provider you would need to resolve check problems through their online portal.

If the check number column of the TPG Bank Products HomeBase view does not match the check number provided to the client you can adjust the check number in ProSeries Professional:

To adust a check number:

  1. Go to the TPG Bank Products View.
  2. Highlight the client.
  3. On the toolbar, go to the E-File menu,  then Pay-by-Refund, then Tax Products Group (TPG) and choose Resolve Check Problems.

  1. Choose Adjust Check Number(s) and click OK.
  2. The Check Nbr column will show the check number that is currently displayed in the HomeBase. Manually enter the correct check number in the Adj Check Nbr column and click OK.

  1. You will then be prompted to transmit the new check number to TPG. The check cannot be cashed until the new check number is transmitted to the bank.

If the check did not print or did not print on check stock you can reprint the check number in ProSeries Professional:

To reprint a check:
  1. Go to the TPG Bank Products View.
  2. Highlight the client.
  3. On the toolbar, go to the E-File menu,  then Pay-by-Refund, then Tax Products Group (TPG) and choose Resolve Check Problems.
  4. Choose Reprint Checks and click OK.

  5. Verify the information in the Reprint Checks dialog box is correct.

  6. Load the check stock into the printer, if necessary and click Print.

If the client informs you that the check has been lost, stolen, or completely destroyed where the check number cannot be identified you would not be able to void and issue a new check. Instead, you would need to replace lost or stolen checks in ProSeries Professional:

Note:  The option to Replace Lost/Stolen Check(s) should be used with care as Tax Products Group will need to stop payment on the original check and it can take several days to get authorization for a new check.  It will be necessary to contact the bank at 800-779-7228 for instruction and guidance on how to proceed once the check is reported Lost or Stolen.

To process a Lost or Stolen check:

  1. Go to the TPG Bank Products View.
  2. Highlight the client.
  3. On the toolbar, go to the E-File menu,  then Pay-by-Refund, then Tax Products Group (TPG) and choose Resolve Check Problems.
  4. Choose Replace Lost/Stolen Check(s) - If a Check is lost, stolen or completely destroyed then click OK.

 

  1. Verify the name, SSN, amount and check number are correct. Click OK.

 

  1. Review the on screen process for sending additional information to the bank, if required, and click OK.
  2. Be sure to click Yes on the Transmit check status screen to forward the Lost/Stolen check information to the bank.

 

  1. Once the process is complete the status on the Bank Product HomeBase View will say Stopped.

 

If a check was printed but some information is incorrect, illegible or damaged you can void and issue a new check in ProSeries Professional:

Only Void and issue a new Pay-by-Refund Tax Products Group (TPG) Refund Transfer (RT) check in the event of one of the following:

  • A check was printed but some information is incorrect or illegible, or a client returns a check that has been damaged in some way.
  • This should only be used when the physical check is present and can be voided.
  • When voiding the check we recommend hand writing the word "VOID" across the face of the check and retain the voided the check with your stock of checks prior to printing a new check.

To issue a new check:

  1. Go to the TPG Bank Products View.
  2. Highlight the client.
  3. On the toolbar, go to the E-File menu,  then Pay-by-Refund, then Tax Products Group (TPG) and choose Resolve Check Problems.
  4. ChooseVoid and Issue New Checks and click OK. 

Note: If the Void and Issue New Checks validation error dialog box appears, follow the on-screen instructions to resolve the errors.

  1. Enter the new check number in the Beginning Check Number field, if it is not already filled in.

  1. Choose Print and Transmit Check Status Information to TPG print option and click Print.
  2. After the check is printed be sure to transmit the status to the bank for the new check to be valid. 

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