Do you all have only one preparer? Suppose you have two: Abby and Zach, and when Zach prepares, the preparer is set to Abby by default because A is before Z (you can manually set). Company default is an easier fix if one of the preparers do most of the returns, but ideally when Abby logs in, the preparer is Abby and when Zach logs in, the preparer is Zach.