There are more people than i thought who have the same observations.  If we listen to the tech support guys, they tell me (presumably with an honest fact) that i'm the only one they've talked to with the same concerns amongst the 45,000 other Laerte firms.  Every one a perfect liar, even after i point out i'm one of 45,000 firms.  45,000 firms means more than 100,000 users, with probably over half million tax returns, and I'M THE ONLY ONE?  

Heartening to hear from you and the others who have posted their similar experiences and frustrations, all to no avail.  Particularly glad to hear from some high-end users.  .I've seen endless other Lacerte preparers' tax returns here who don't even enter the client's name in the cover letter.  Shameless morons.  I heard the most frequent tech support call is when Lacerte users call about not being able to open the program.  Turns out the capslock key is engaged.     

There's no option by defecting to Drake.  It's beyond worse.  It's impossible.  Stuck with Lacerte, and Intuit knows it.  Mediocrity prevails. No wonder the public regards our work as a commodity.  We've all trained them to think that way, especially when we have mediocre tools like Lacerte which dominates our profession.