I called to resolve issues related to Form 5471. On hold for 1st person for almost an hour. She didn't know much and transferred me to second person (another 45 minutes hold) who then transferred me again for another hold of at least 40 minutes. I finally had to step out to use the restroom (after 2 hours and 40 minutes) and when I cam back the call had been hung up. This is all for a 2019 C-corp return with approx. 20 states that Lacerte charged almost 2k in REP fees for.

PS hold time on Friday was just as bad and the support staff do not seem very knowledgeable. Maybe I am spoiled about the way Lacerte used to be. It seems like cost keeps going up while service keeps going down.