Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

Unable to initialize tax import. Feature will be unavailable. Error Opening Lacerte Tax


Unable to initialize tax import. Feature will be unavailable. Error Opening Lacerte Tax

The following message occurs when launching or attempting to launch Lacerte Tax:

Unable to initialize tax import. Feature will be unavailable.


There are a number of potential causes for this message.

Verify the Tax program is running from a local drive

A number of issues may occur if the Lacerte program path is located on a network drive. The program needs to be installed to a local drive such as C:.

  1. On the Desktop, right-click on the shortcut for Lacerte and choose Properties.
  2. In the Shortcut tab, look at the Target line and Start in line. If these are showing a network path, change both these lines to the local drive.
    • Ex: X:Lacerte16taxw16tax.exe should be C:Lacerte16taxw16tax.exe
  3. Click OK.
  4. If the program does not open, go to ?:Lacerte##taxSetup## on the network drive, where ? = the letter of the network drive and ## = the year of the program
  5. Run the TaxSetup.exe file and be sure the Workstation Path gets set to C:Lacerte16tax

The Lacerte Tax program needs to be reinstalled

  1. Close the error and press F10 within Lacerte to open Technical Support Information.
  2. Take note of the System File Path on the System Information tab and close the program.
  3. Using Windows Explorer, browse to the path noted above.
  4. Rename the Setup?? folder, where ?? = the year of the program, to Setup??-old.
  5. Go to your Start menu -> (All) Programs -> Lacerte -> 20?? Lacerte Web Setup.
  6. Once that completes, open the program and confirm the error is gone.

The .NET Framework may need to be installed or repaired

If none of the above solutions help, issues with the Microsoft .NET Framework may cause this message.

See Repair or Reinstall Microsoft .NET Framework for general instructions on resolving .NET issues. You will need to know which version(s) of .NET needs to be addressed:

  • 2015 & 2016 Lacerte uses .NET Framework 4.5
  • 2012 to 2014 Lacerte use .NET Framework 3.5 and 4.5
  • 2011 and earlier Lacerte use .NET Framework 3.5 and 1.1

Please note that installing or repairing the .NET Framework is outside the scope of Lacerte support as it is a Microsoft component. If you require assistance with the .NET Framework please contact your local IT or Microsoft support.

Was this helpful?

You must sign in to vote, reply, or post
Labels (2)