Sometimes you may receive the following Windows errors:
- Server Busy error when the program is completing other tasks that utilize connections to other programs (including Internet Explorer)
- Server Busy. This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.
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Why is this error generating?
This message occurs when a background process or application prevents products from performing the requested task.
You're most likely to encounter this error when:
- Signing into the program
- Creating a tax return
- Viewing version details
- E-filing
- Importing from other software
How do I resolve this error?
Common troubleshooting may help resolve this error. You should:
- Restart the computer to free up any locked processes.
- Close any programs you are not currently using.
- Configure installed programs to update when you're not actively using your computer.
- Close all unused background processes.
- Have your local IT professional look at Selective Startup or Safe Mode to determine what's interfering with the program calls.
- Sign out of Windows and sign in again.
- Have your local IT professional determine if the error is caused by a damaged Windows user profile.
- Unplug any USB devices plugged into the computer.
- Run antivirus and malware scans.
- Configure your antivirus to allow ProSeries access.
- Exclude ProSeries from any real-time scanning by antivirus software.
- Run Windows updates to make sure your operating system is up to date.
