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ProSeries Freezes at Splash Screen When Launching from Desktop

Intuit Help
Intuit

ProSeries Freezes at Splash Screen When Launching from Desktop

When launching Intuit ProConnect ProSeries Professional Edition or Intuit ProConnect ProSeries Basic Edition from the desktop the program freezes at the splash screen and never opens.

Solution Description:

There are 5 things that ProSeries accesses when opening and problems with one or more of them may cause ProSeries to fail to open , these are:
  1. Update Directory
  2. Default Printer Driver
  3. Homebase
  4. SHRFRM file in the Common Directory
  5. .Net Framework

We will go through the fixes for each of these 5 one by one until your issue is resolved.

Fixing the Update Directory:

This can be a problem with corrupt files in the update directory, and can occur in any of the current or back year programs. To correct this:
  1. Press CTRL ALT & Delete to open Task Manager.
  2. Then click on the Processes Tab.
  3. Look for the process protaxYY.exe, where YY is equal to the tax year of the product.
  1. Highlight that process by clicking on that process and then click on End Task button.
  2. Open My Computer and browse to the file path where ProSeries is installed.
    1. If the installation is for a standalone install browse to C:ProwinYYUpdates where YY is equal to the year of the tax program.
    2. If the installation is for a network install, browse to the server drive and open the Z:PronetYYUpdates where Z is equal to your shared drive and YY is equal to the year of the tax program.
  1. After locating the correct installation directory continue to browse to the sub-folder labeled Updates
    1. Then double click on the folder " Updates" to open it.
  2. Once in the Updates folder delete all files.
  3. Now from the desktop launch the ProSeries  20YY Icon where the YY is equal to the year of the Tax program and allow the program to update completely.

Default Printer Driver:

Proseries always accesses the Printer driver when attempting to open. If the driver is incompatible or corrupt, Proseries will hang. To Correct this:
  1. Click Start then choose Devices and Printers.
  2. Right-click on the Microsoft XPS Document Writer and choose Set as Default Printer.
  3. Open Proseries. If it does not open, move to the next step below

HomeBase:

  1. Restart computer
  2. Go to Start, All Programs, ProSeries 20YY, the YY is equal to the year of the program. Now select HomeBase Tuneup to run it.
  3. Allow time for it to run and display a HomeBase Complete dialog box which you should close by clicking OK.
  4. Open the program normally.
If this does not work, See solution below:
  1. Click on Start then Run and Type in C:ProwinYY where YY equals the year of the program and hit Enter.
  2. Right click on the Homebase folder and choose Rename, then rename it to Homebaseold.
  3. Open the program normally, and if it does not open move onto the solution below.

SHRFRM in the Common Folder:

  1. Open the Windows File Explorer and navigate to the file path of where ProSeries is installed.
  • If the installation is for a standalone install browse to  C:ProwinYYCommon where YY is equal to the year of the tax program.
  • If the installation is for a network install, browse to the server drive and open the Z:PronetYYCommon where Z is equal to your shared drive and YY is equal to the year of the tax program.
  1. After locating the correct installation directory continue to browse to the sub-folder labeled Common
  2. Then double click on the folder Common to open it.
  3. Once in the Common folder rename the file SHRFRMYY file to SHRFRMYYOLD, the YY is equal to the year of the program.
  1. Now close the Explorer window and launch ProSeries 20YY from the desk top icon.

.Net Framework:

Important!: Proseries 2016 - 2014 use .Net Framework Version 4.5+, Proseries 2013 - 2012 uses 4. ProSeries2011 - 2007 uses Microsoft .Net Framework 2.0, ProSeries2006 uses Microsoft .Net Framework 1.1 and the Hotfix for .Net Framework 1.1,
  1. A workaround of installing Microsoft  .Net Framework  3.5 may be used with Windows XP, Vista, or Windows 2003 Server.
  2. We suggest a  Local Technician to help or use the Microsoft Knowledgebase link below for instructions on uninstalling and reinstalling Microsoft .Net Framework

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