Follow these steps to locate your Customer Account Number:
- Select Settings in the lower-left corner.
- Select About Your ProConnect Tax.
- The Customer Account Number will be the first number displayed.
If you haven't purchased returns before:
You're currently using a trial account. A Customer Account Number will be assigned automatically when you make your first purchase in the program.
If your Customer Account Number is blank or "None":
- Verify you're logged in with the same email address (or user ID) you used to set up your account.
- Clear your browser's cache and cookies.
- Refresh the page.
If you previously purchased returns in ProConnect:
- Verify you're logged in with the same email address (or user ID) you used to set up your account.
- Clear your browser's cache and cookies.
- Refresh the page.
If the problem persists, reach out to our support team for help.
