We know things can break sometimes, but we’re here to help. Use this article to get to the Lacerte Tools Hub. That’s where you can get any tool we have to help fix Lacerte issues. Follow the steps in this article for these errors and issues:
- Mapped Drive tool
- Component Repair tool
- Database Issues
- PDF printing errors
- Prior Year Installs (2002-2015)
- Close Lacerte.
- Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
- Open the file you downloaded (LacerteToolsHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.
The hub is a launchpad for the tools you’ll use to fix your issue. Each tab has a set of tools for addressing different types of problems:
- Select the Program tab if you notice performance issues, or problems opening the program. The Component Repair Tool fixes problems with system components that the program relies on to operate correctly. Also, the WebSetup Tool is available if you’re having issues preventing you from updating Lacerte successfully. There is also Reset Display tool available, in the event Lacerte opens off-screen.
- Select the Network tab if you’re having problems with network drives during a network install or network file access.The Lacerte Backup tool will help you back up your Lacerte data and options for moving to a new PC.
- Select the Database tab if you need to correct client database issues. The CLPack Tool resolves duplicate clients and database errors. The DBRepair Tool corrects DMS database issues.
- Select the Print tab to help you resolve issues printing to PDF from Lacerte or issues printing to DMS.
- Select the Prior Year Install tab if you need to install prior year Lacerte programs (2002-2015). The Install Prior Year Lacerte Tax tool automates this for you.
- Select the Support tab if you need to get additional help, or report an issue with Lacerte Tool Hub.
If the tool from the tool hub isn’t installed, it will automatically download it in the background. It can take 2-3 minutes to complete. Please be patient because if you close out of the install, the tool may not run.
- No known issues at this time.
Help improve our tools by providing feedback through the survey links in the Lacerte Tools Hub.