Occasionally, when working in Document Management System (DMS), you may need to perform a database repair to ensure that the database is functioning properly. There are a few methods to go about this, but this article will show the easiest and most effective way in repairing the DMS database if you suspect there is something wrong with it.
You would want to use these steps to resolve following issues:
- DMS is running very slow.
- Scanning is slow or unresponsive.
- Error messages that reference "DBISAM".
- DMS closing while working in the program.
There are other issues that can cause these error messages, such as Windows security settings on your server or third-party applications (such as anti-virus software) causing interference with the database. If you run a DBRepair and it does not resolve your issue, please contact our support team.
Before you start:
Before running the DBRepair utility, it is essential that you have a current backup of your database. If you have not already created a backup of your database, see Backing Up a DMS Database Before Doing a Repair for further details.
Follow these steps to begin the repair:
- Open Windows File Explorer.
- Browse to C:\Program Files (x86)\Intuit\DMS
- Double click on DBRepair
- Click OK on the warning that opens.
- If the database path that is listed under Database is not the one you intend to repair, click Browse and select the one you want.
- Select the Repair button.
- Depending on the size of your database and how badly it needs to be repaired, this may take anywhere from 10 minutes to several hours to finish.
- It is normal for some items to count 0% to 100% multiple times before continuing.
- Once the repair has finished you will see Operation Complete.
- Select the Exit button.
- Verify that DMS is working.
Note: If the folder structure includes many folders, this may be a cause of the slowness. Inquire about the number of folders and sub-folders that are present.