When attempting to sign in to your Lacerte Tax software the Sign In screen does not show the fields to enter your user name and password or the fields are present but you cannot type in your sign-in information.
Option 1 - Run the Fix Login Window tool from Lacerte Tool Hub
Step 1: Download and install the Lacerte Tool Hub
- Close Lacerte.
- Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
- Open the file you downloaded (LacerteToolsHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the Tool Hub.
If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.
Step 2: Using the tool in the Lacerte Tool Hub
- From within the Lacerte Tool Hub, select Login.
- Follow the on-screen instructions to run the Fix Login Window tool.