When trying to sign in to Lacerte you receive the following error:
If this error recently started happening and you were able to sign in successfully before, check our News and Updates page to see if there are any current known sign-in problems.
If there is no current sign in problems reported or you have not accessed Lacerte recently follow the steps below:
Update Lacerte using a WebSetup
- Close Lacerte
- From the Windows Start menu choose the Lacerte folder then 20YY Lacerte Web Setup (where YY is the year you are opening).
- Follow the on-screen steps to update your Lacerte.
- Once complete try to sign in again.
If these steps allow you to sign in, repeat the process on any other affected years, and workstations in the office.
If the error is still present continue with the next steps in this article.