Signing in to My Account for ProSeries

If you have trouble signing in or think you have forgotten your user ID or password see Resolving sign in problems when signing into My Account.

If you're locked out of your account:

If you receive a message indicating your account is temporarily locked, that lock will automatically expire 15 minutes after your last login attempt. Once the lock has expired, you can attempt to sign in again.

If you just need to update your user ID or password, you can do it from Intuit Account Manager.

1. Sign in to the Intuit Account Manager.
2. Select the Sign in & security menu.
3. Select the User ID, Email Address, or Password section.
4. Make your changes.
5. When you're done, select Save.

Any time you access your account from a new computer or device, or update your account sign-in information (such as username, password, or email address), you may be asked to enter an identification code that is sent to the email or mobile phone currently listed in your account. This additional measure helps to ensure that it is really you who is changing your information.

Your protection and the security of our products remains our top priority. We have a team of dedicated technologists and data scientists who work around the clock to continually improve our processes and ensure our products have industry-leading protection every time you sign in..

Our security measures include:

• Implementing multi-factor authentication (MFA). MFA allows us to verify that someone is the account owner when attempting access.
• Sophisticated data analytics and risk models developed by fraud data scientists to help us better prevent and detect fraud within our product.
• We also send an identification code to your email or mobile phone listed in your account when you sign in from an unrecognized device or make changes to your account sign-in details.