AshleyatIntuit 's Posts

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AshleyatIntuit 's Posts

Intuit will be performing annual maintenance on the Data Conversion Service in preparation for Tax Year 2020 beginning Oct 19. During this time Tax Data Conversion will be unavailable. Oct 18 is the... See more...
Intuit will be performing annual maintenance on the Data Conversion Service in preparation for Tax Year 2020 beginning Oct 19. During this time Tax Data Conversion will be unavailable. Oct 18 is the final date to submit tax data for conversion in ProSeries 2019. After this time, 2018 tax files will no longer be processed, and conversion services will resume when we begin accepting 2019 tax files with the release of 2020 ProSeries. Note: This information does not impact or relate to electronic filing.
Personally I have no experience with zoom text and how that interacts with proseries. And testing software with every possible program isn't possible. I can tell you that resolution settings alternat... See more...
Personally I have no experience with zoom text and how that interacts with proseries. And testing software with every possible program isn't possible. I can tell you that resolution settings alternate than just standard settings can cause various issues but not typically with printing. Does soon text control your PDF or physical printer? Maybe it's trying to access through that? Is there anything else like av running and trying to scan proseries? Because that is normally the cause of that particular behavior you describe.
@Just-Lisa-Now- sorry for my delay in replying.  Glad this all got resolved and to echo, thanks for posting your resolution because it will likely help someone else somewhere down the line! 🙂
2016: https://ftpfp.proseries.com/pub/proseries/2016/CoreInstallerTY16.exe 2017: https://ftpfp.proseries.com/pub/proseries/2017/CoreInstallerTY17.exe     
Hi, so first and foremost, yes, you need to download the software to the new computer before you can bring in your clients, this is the download link to get it started: https://ftpfp.proseries.com/pu... See more...
Hi, so first and foremost, yes, you need to download the software to the new computer before you can bring in your clients, this is the download link to get it started: https://ftpfp.proseries.com/pub/proseries/2016/CoreInstallerTY16.exe if nothing happens when you try that, you may have your AV configured so that it's not allowing a new download to take place, or it deems this as at risk.  I would test rebooting in safemode with networking (with networking so you can connect to the internet) and seeing if the behavior changes.  Some AV software settings vary compared to another so i can't really advise how/why, and you may need local IT for that.   As far as the link above which is also on My Account, it shouldn't vary between the "Download next years product" in the 2015 software, but it can impact users depending on what they are using and again, how AV is set up b/c they may have ProSeries excluded from real time scans, etc. Hope that helps
So while ProSeries uses Internet Explorer (IE) in the background to run certain functionality, here is a Microsoft article on troubleshooting script errors.  https://support.microsoft.com/en-us/help/... See more...
So while ProSeries uses Internet Explorer (IE) in the background to run certain functionality, here is a Microsoft article on troubleshooting script errors.  https://support.microsoft.com/en-us/help/308260/how-to-troubleshoot-script-errors-in-internet-explorer Common interference like AV or other 3rd party applications can cause this, you can try temp disabling AV the next time you go to read one of the alerts, or excluding proseries and/or adding to trusted sites to see if that changes your experience.  
Sorry. I got ya. I misunderstood. I don't know off hand on that one.
I just simply googled the rejects: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiu0qmk3tLqAhUMca0KHWPoAcsQFjAAegQIBBAB&url=https%3A%2F%2Fproconnect.intuit.... See more...
I just simply googled the rejects: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiu0qmk3tLqAhUMca0KHWPoAcsQFjAAegQIBBAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Ferror-r0000-194%2F00%2F91304&usg=AOvVaw0FKq8tMzwJ0r-cyK1M_ohd for your first one. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiz89LB3tLqAhVC-qwKHTt8CXEQFjAFegQIBhAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Fhow-do-i-fix-this-rejection-value-thanks-error-code-r0000-932-01%2F00%2F7921&usg=AOvVaw3H9AfWIs0CuwBabldoSyht  
If your EFIN is incorrect in program you can go to TOOLS and OPTIONS and select the FIRM INFORMATION on the left panel, and ensure it's entered correctly there.  If i'm misunderstanding your question... See more...
If your EFIN is incorrect in program you can go to TOOLS and OPTIONS and select the FIRM INFORMATION on the left panel, and ensure it's entered correctly there.  If i'm misunderstanding your question, please provide additional details as to exactly what error you're seeing and where.
You can attach files by going to the efile menu at the top of your screen and selecting "attach pdf file".  Note that not all "other" pdfs are acceptable especially when it comes to certain states, a... See more...
You can attach files by going to the efile menu at the top of your screen and selecting "attach pdf file".  Note that not all "other" pdfs are acceptable especially when it comes to certain states, and alot of forms have a "supporting statement" line where applicable.   There is also a doc on the Federal 1040 called "Miscellaneous Statement" where you can document entries as well.
Connected Customer is the tool that prompts your Customer Account Number and zipcode, which is used for licensing purposes, that then prompts the software to relicense.  Good to know.
Note there is also a "form 4868 ef information worksheet"
So did you run refresh updates? This form lists the location to file as the physical address indicating to physically mail the payment but it also has on the Federal Info Wksht mark on part VII, and ... See more...
So did you run refresh updates? This form lists the location to file as the physical address indicating to physically mail the payment but it also has on the Federal Info Wksht mark on part VII, and check the box for Form 4868. You mention that the efile is grayed out, but grayed out where?
For the individual return i see Installment Agreement request form 3567 which shows sections for the amt they are paying and the amt per month.  Note that the Installment Agreement must be mailed and... See more...
For the individual return i see Installment Agreement request form 3567 which shows sections for the amt they are paying and the amt per month.  Note that the Installment Agreement must be mailed and is subject to approval.  If you've already efiled for balance due via electronic funds withdrawal, then i guess it would be possible that the full balance may be reflected on the voucher, but if i were you, i would confirm with the CA government instructions and/or their department of revenue on the best way to proceed.
Close ProSeries, go to the Windows icon, and all programs, under the folder for ProSeries 2019, click on Repair Updates.  
Please note  https://proconnect.intuit.com/community/proseries-news-and-updates/discussion/updating-acknowledgement-statuses-received-by-intuit/00/95057  
If the return has already been filed, then you cannot complete an extension after the fact.  Payments will need to be made directly to irs.gov or the state department of revenue whichever is applicab... See more...
If the return has already been filed, then you cannot complete an extension after the fact.  Payments will need to be made directly to irs.gov or the state department of revenue whichever is applicable.
Ok, since it's not related to this topic, I would normally recommend that you create a new post, however, since this relates to your EFIN and this is a peer-to-peer based forum, users here will likel... See more...
Ok, since it's not related to this topic, I would normally recommend that you create a new post, however, since this relates to your EFIN and this is a peer-to-peer based forum, users here will likely not be able to assist you with this, since this is account specific.  Customer Service is your best bet in this case since this relates to your specific account. 
So you mention that ProSeries "thinks" it needs to be updated, does this happen when trying to file ALL clients or just one? and any particular return type or all? (I ask because we may just need to ... See more...
So you mention that ProSeries "thinks" it needs to be updated, does this happen when trying to file ALL clients or just one? and any particular return type or all? (I ask because we may just need to uninstall and reinstall a particular formset) Have you tried to close ProSeries and run "refresh" updates from the start menu? Similar to this, but for the tax year 2019?