First off... Hey Lisa! Secondly no, I no longer an in the ProSeries space but in a totally different space. I'm curious what you mean by "deactivate". Customer service would be your best starting point to ensure your account is up to date but also software purchase is current. 800-434-6818 would be a great starting point. 😁

Personally I have no experience with zoom text and how that interacts with proseries. And testing software with every possible program isn't possible. I can tell you that resolution settings alternate than just standard settings can cause various issues but not typically with printing. Does soon text control your PDF or physical printer? Maybe it's trying to access through that? Is there anything else like av running and trying to scan proseries? Because that is normally the cause of that particular behavior you describe.

Hi, so first and foremost, yes, you need to download the software to the new computer before you can bring in your clients, this is the download link to get it started: https://ftpfp.proseries.com/pub/proseries/2016/CoreInstallerTY16.exe if nothing happens when you try that, you may have your AV configured so that it's not allowing a new download to take place, or it deems this as at risk.  I would test rebooting in safemode with networking (with networking so you can connect to the internet) and seeing if the behavior changes.  Some AV software settings vary compared to another so i can't really advise how/why, and you may need local IT for that.   As far as the link above which is also on My Account, it shouldn't vary between the "Download next years product" in the 2015 software, but it can impact users depending on what they are using and again, how AV is set up b/c they may have ProSeries excluded from real time scans, etc. Hope that helps

So while ProSeries uses Internet Explorer (IE) in the background to run certain functionality, here is a Microsoft article on troubleshooting script errors.  https://support.microsoft.com/en-us/help/308260/how-to-troubleshoot-script-errors-in-internet-explorer Common interference like AV or other 3rd party applications can cause this, you can try temp disabling AV the next time you go to read one of the alerts, or excluding proseries and/or adding to trusted sites to see if that changes your experience.  

I just simply googled the rejects: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiu0qmk3tLqAhUMca0KHWPoAcsQFjAAegQIBBAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Ferror-r0000-194%2F00%2F91304&usg=AOvVaw0FKq8tMzwJ0r-cyK1M_ohd for your first one. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiz89LB3tLqAhVC-qwKHTt8CXEQFjAFegQIBhAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Fhow-do-i-fix-this-rejection-value-thanks-error-code-r0000-932-01%2F00%2F7921&usg=AOvVaw3H9AfWIs0CuwBabldoSyht  

If your EFIN is incorrect in program you can go to TOOLS and OPTIONS and select the FIRM INFORMATION on the left panel, and ensure it's entered correctly there.  If i'm misunderstanding your question, please provide additional details as to exactly what error you're seeing and where.

You can attach files by going to the efile menu at the top of your screen and selecting "attach pdf file".  Note that not all "other" pdfs are acceptable especially when it comes to certain states, and alot of forms have a "supporting statement" line where applicable.   There is also a doc on the Federal 1040 called "Miscellaneous Statement" where you can document entries as well.

For the individual return i see Installment Agreement request form 3567 which shows sections for the amt they are paying and the amt per month.  Note that the Installment Agreement must be mailed and is subject to approval.  If you've already efiled for balance due via electronic funds withdrawal, then i guess it would be possible that the full balance may be reflected on the voucher, but if i were you, i would confirm with the CA government instructions and/or their department of revenue on the best way to proceed.

If the return has already been filed, then you cannot complete an extension after the fact.  Payments will need to be made directly to irs.gov or the state department of revenue whichever is applicable.

Ok, since it's not related to this topic, I would normally recommend that you create a new post, however, since this relates to your EFIN and this is a peer-to-peer based forum, users here will likely not be able to assist you with this, since this is account specific.  Customer Service is your best bet in this case since this relates to your specific account. 

If I understand correctly.... When you go to TOOLS and BILLING and select RATES PER FORM, you do see amounts listed there?  Just not when viewing the actual invoice, is that right? If you don't see anything in rates per form, check out your global billing options by going to TOOLS then BILLING then SET BILLING then GLOBAL BILLING OPTIONS, is the checkbox for "per form charges" checked?