"PROSRIES DETECTED THAT THE AMOUNTS IN THIS RETURN HAVE CHANGED SINCE IT WAS EFILED. PLEASE REVIEW THESE CHANGES TO SEE IF AN AMEDED RTURN NEEDS TO BE EIFILED" When I display the changes, it is pulling the $1800 rebate out in an amended return view.

Thank you Lisa- I will try that. What are the steps to run that as I have never run that before? If I still hit a  roadblock, how do I cut through the red tape at Intuit and get a knowledgable tech support person? I struck out three times already. I am stressing with the 10/15 deadline approaching- I have plenty of work to do and losing days now.

Thank you Lisa! Here is what happended last night after two grueling hours: -tried to uninstall program (not successfull) -Rep told me to go into the C drive and add the word "OLD" next to TY2019 -tried to then download 2019 from the ProSeries website ( got halfway through and then it stopped) -he then told me to go back to the C drive and delete TY2019OLD (cannot confirm if this was successful) -I remember I had the cd from the intital installation and downloaded from that which was successful -the problem is now when I open the program there are no tax returns in there- so somehow I need to get all the returns inot this 

they did not! I had this problem earlier in the year with a 2013 program where I had a client doing past returns. I spent 8 hours on the phone with tech support with 4 different people. The 4th person solved it right away! Not all tech support people are created equal at ProSeries. Very frustrating!

thank you very much Ironman! Problem is I will have to call the tech support desk again to walk me through the backup, deinstall and reinstall process. While I am tax savy, I am not at all tech savy.  (btw- my IM event was postponed to next year)