I was lucky enough to get a good Lacerte analyst. Even though the original "e-file Activity Report" showed a transmission failure, she made me look at the dropdown list item "Condensed Activity" (as opposed to "Complete Activity") which showed the return was actually accepted by the IRS & state. However, the usual Acknowledgment Letter was nowhere to be found at the time. Then, today it materialized. Will wonders never cease? Bottom line - I'll make sure to install updates before any and all e-filing. Good luck!

Called customer support: Despite the "Failed Transmission" diagnostic, the return WAS efiled and accepted! However, because of the second unsuccessful e-file the usual acknowledgements were overridden (never received). The submission ID fortunately was placed (by the program) on the 8879. Was on the phone with a good Lacerte systems person for over an hour trying to get the acks. No luck.

Yes, I tried both items, even though (as I expected) the queue was empty and there were no acks received (first efile of the season). Do you have an idea of what the support tool "Clear Return.../Return" option might do?