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chelseagoode's Posts

Thanks Rob. That seems to be a hit-and-miss solution. Sometimes it works, sometimes it doesn't but at least I was able to get it to work a couple times. It also seems like the diagnostics are not lin... See more...
Thanks Rob. That seems to be a hit-and-miss solution. Sometimes it works, sometimes it doesn't but at least I was able to get it to work a couple times. It also seems like the diagnostics are not linked once I do get them to show up. 
In 2019 software package, all modules, the pop-out window for diagnostics will open on my screen, however, it does not show any diagnostics. It has the left hand view and Diagnostic Filter bar, the t... See more...
In 2019 software package, all modules, the pop-out window for diagnostics will open on my screen, however, it does not show any diagnostics. It has the left hand view and Diagnostic Filter bar, the top tool bar for printing and refreshing, and two two light colored lines at the top right with, what appears to be, cut off print for headers but the rest of the window is grey where it would normally show my list of diagnostics. See below screenshot. Has anyone had this issue? I thought there was a way to adjust toolbar settings to include/exclude the pop-out window options, in which case I would remove, restart and add back the button to fix it, but I can't seem to find the instructions on how to do so. Is this actually not an option in 2019? I can see the diagnostics in the diagnostics tab from the main window, so I know that there should be diagnostics in the pop-out window.
Does the form 8453 for certain attachments to the tax return still have to mailed in with the documents if I have already attached those documents to the return? The form instructions make it seem as... See more...
Does the form 8453 for certain attachments to the tax return still have to mailed in with the documents if I have already attached those documents to the return? The form instructions make it seem as if the attachment gets sent in with the e-filed return AND mailed in with this form. If I don't need to mail Form 8453 in addition to attaching the pdf attachment, how do I keep the form from generating? I have completed the E-File information portion of the required form and yet the 8453 remains in active forms.
When I select the field to enter explanation of changes for an amended return in the 2016 software, it freezes the program and doesn't allow me to enter any information. The typical text box doesn't ... See more...
When I select the field to enter explanation of changes for an amended return in the 2016 software, it freezes the program and doesn't allow me to enter any information. The typical text box doesn't open up for me to edit but I am able to unfreeze by pressing ESC. The software updates are current and I checked to see if the text box window opened in the background.  Has anyone encountered this and know how to fix it?
I retract my previous question. The information was in forms but the related form is called Supporting Detail, rather than Worksheets. 
Is there a master setting that might suppress this feature? I am looking at a schedule E input field, opened the "Supporting Detail" window and selected "Worksheet" in the "Print as" field of the win... See more...
Is there a master setting that might suppress this feature? I am looking at a schedule E input field, opened the "Supporting Detail" window and selected "Worksheet" in the "Print as" field of the window. However, this detail is not showing up on the worksheets in Forms view.
I am amending an 1120S in the 2018 software, which is current with all updates. When I select the field to enter the explanation, the program freezes and I have to hard close it from task manager. Is... See more...
I am amending an 1120S in the 2018 software, which is current with all updates. When I select the field to enter the explanation, the program freezes and I have to hard close it from task manager. Is anyone else having this issue or know how to solve it?
There are several of us in the community that are having issues with filing the Form 9465 with the tax return. After completing the form correctly, a critical diagnostic is given that says box 11a sh... See more...
There are several of us in the community that are having issues with filing the Form 9465 with the tax return. After completing the form correctly, a critical diagnostic is given that says box 11a should be equal or more than box 10. Our situation is that the taxpayer ows $1,093, are making a $200 payment with the retun, box 10 was $12 and box 11a was $200, which should have solved the diagnostic. We tried also entering $200 into box 11b, which cleared the diagnostic so that we could e-file, however, entering data in 11b is incorrect and the e-file ends up failing to be accepted. I also ran the most recent update and tried again without success.
We're having the same issue. We enter the form as it should be and it throws a critical diagnostic that prevents e-filing. But if we enter information into the form to get the critical diagnostic to ... See more...
We're having the same issue. We enter the form as it should be and it throws a critical diagnostic that prevents e-filing. But if we enter information into the form to get the critical diagnostic to go away, it gets rejected during e-file for the form being completed incorrectly. Does anyone know how to submit a tech ticket without having to call them? I did the latest update but that didn't help.