Thank you and i was able to resolve the issue through support.

I have all the years.  The issue is not being able to log into the prior years from 2016 -2018 to work on past years due to a recent bug that came out yesterday that blocks the fields where you enter user name and password.  The app is there but you can't log in. 

if on right networks you have to install internet explorer and delete out the browsing history.