"Apologies for inconveniencing"
What you are all doing is Not Getting real help. You are simply posting a complaint to a community that has nothing to do with this issue. This community is hosted by Intuit to help the people using Lacerte and ProSeries Tax Preparation programs. It's not a general public bulletin board.
If you want Real Help, you would go to the Real Place that helps exists.
"Level Up" is a gaming function, not a real life function.