User FIDO 61
Level 8

Where is the Tax Pro Support equivalent to TurboTax Live?

Rather than this self-support gamification through Community. Why not offer a Live Support option from Intuit for Tax Professionals? (You know somehow participating in Community we’re likely generating SEO for Intuit ads all the while. Mmm, fresh clicks, so tasty!) 

Sure, the unemployment rate in the U.S. is down to 3.6% (Oct 2019.) But who doesn't love them a side hustle, right?! Gamify the back-end for Live Support in addition to earning compensation. Certified assistance / troubleshooting of a certain number of verified Tax Pro clients can earn free tax prep from Intuit, or something.

Community is entertaining and helpful, but Intuit Tax Pro Support -- actual Support has been on the decline for some time now. (Right around when they dropped Lacerte's Live Chat Support offering.) Leaving it all to 1-800 telephone roulette is not cutting it. Not in Silly Season.

♫ So if you ask me and I don't tell you
Bet your sweet bottom dollar I lied ♪