Unfortunately, the client is elderly and a smooth talking scammer got her on the telephone and was able to connect remotely to her computer.  He told her that her computer had been infected with a virus and that he was from her bank and was trying to protect her account.  He managed to talk her into logging into various accounts including her IRA account and proceeded to transfer a large portion of her financial accounts to overseas accounts.  The majority of it was drawn from her IRA.  Really cleaned her out!  The banks and financial institutions aren't offering much if any help.