caj111
Level 4

It wasn't my idea to make the payment by cashier check.  I don't know why the clients did it that way.  They mailed that check to the address on the Form 1040-V (it wasn't an extension payment).  The other two clients made extension payments online.

In any case, I was able to get through today (through various methods of manipulating the phone system) and discovered the problem.  In all three cases, the client made the payment under their spouse's Social Security number and not the primary Social Security number.   This happened one other time with a client something like three years ago, never had it happen with three clients the same year.  While it is smarter to make the payment under the primary Social Security number as I've always advised my clients to do, some forget and it was never much of a problem until this year.

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