The search function here sucks. As far as how the consensus goes ------------ there are a lot of frustrated tax preparers out there.
I was able to get through after 6pm on the West coast. Being curious I asked where the agent was - in PA. They are open 7-7 local time, so get up early if you are on the Right Coast and call after business hours on the Left Coast. Middle Coasts - good luck? Maybe get a new cell phone with a Left Coast phone number?