I have been waiting on a call back for over two and half hours.  I have a client who's federal return shows being received at Lacerte but the states show "Transmission Failed."  Why does Lacerte have problems every tax filing deadline day.  Why do they do not have enough people to answer the phone.  What a horrible tax software company.  What happens when they don't call back and these returns don't have a efile date of 10/15.  The taxpayer owes both states.  Is Lacerte going to pay failure to file on time penalties?