They had me check to see which version I was on.  The upload I did last week ended with a 2019/2020 version.  So they had me go to the original proconnect.intuit.com website and sign back in and download again.  This gave me the 2020/2021 version and my PR tax tables updated.  You don't have to close and restart your computer.  If it prompts you to do so, you can say "NO".  He also said there will be another upgrade on Thursday 1/7/2021 because FICA limits have changed.  Need to do another upgrade then.  Hope this helps!  I was on hold 4hours 15minutes yesterday and wasn't going to give up.  Sorry you lost connection.  I've been there.