Dianna
Level 2

I had to wait on hold for solidly an hour to have support "fix" the problems caused by the update. If you download 2019 program again, it will revert the program back to where it was before the update. I still have a glitch on a couple of my clients 941 reports when I tried to print them, but at least my missing payrolls came back and I was able to process the payrolls I needed to run. I expressed my frustration with the stability issues that it seems EasyACCT continues to have, part of it is the original platform that it is built on, which I understand, but this is getting bad. And the price increases by solidly $300 each year for the last 2 years especially, it's ridicuous! This will be the last year I pay for this amount of money for a program this unstable. Intuit has priced this program out of the market, as it is doing with their tax program. I HATE Quickbooks and am looking at Drake's accounting and payroll program, or possibly using a stand alone payroll like Check Mark. If you've researched alternatives, I'd love some feedback. 

Try the download "fix" I hope it works for you!