Level 3

Myself and another staff member in our firm installed the latest update. I believe the update was just for the new Form 941 due to COVID-19; however, now our general ledgers are printing incorrectly. The system is adding a penny to many general ledger accounts for no rhyme or reason. Even those accounts with no transactions for the month are being altered by a penny. For example, beginning balance $50,000.00. No activity for the month. Ending Balance should be $50,000.00 but instead is showing as $50,000.01. Anyone else experiencing this issue with the latest update? Thank you!

Labels (1)
Level 1

We have the same problem.

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Level 3

I'm glad it's not just us. I hope they are aware and fix it soon.

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Level 1

I have had activity for the month but is showing I am out of balance by $.01. I check my previous months (which all were balanced to 0) they too are off by $.01. But their ending figure is different when you enter the following month. 

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Level 3

Yes! We are unable to print anything for our clients due to the software miscalculating. If anyone finds a fix, let me know.

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Level 1

Run a cumulative general ledger for the 1 month.  

We were having the same issue as OP. This worked! Thanks!

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Level 1

EasyAcct called me yesterday after 2 hours regarding this issue.  They know about it and are working on it but as of yet still no update.  

Level 1

Thanks for the update! 

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Level 1

I hope it update is soon!!

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Level 1

Same problem here.  We have a computer that hasn't  been updated, so we'll print the GL from that one in the meantime.  Not surprised with anything in 2020, anymore.

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We are having the same issue... I'm glad Intuit is aware and working on fixing it.

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Level 3

According to tech support moments ago:

 

Fix is coming Tuesday 7/14/20.

 

The error ONLY affects reporting issues.

I was very worried about spending the time to input transactions, and then when the fix came out having to use the restore from  a backup function, and then reentering data.  According to tech support answering that vey direct question about reentering transactions, it is ok to input all of the data now, and when the fix comes out Tuesday 7/14/20 the data entered will be ok, and you will not have to reenter or fix anything.  After the fix is updated we will then be able to run all of our reports.  This will allow us to at least keep processing data, keep up with our work load, and finish the reporting function later.

Ran the update today... the issue is not resolved.

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Level 1

Same thing with me.  Install update and I'm still a penny off.

 

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