I just called EasyAcct (1-866-220-0488) and was told the 2021 program will not be ready to download until the week of Thanksgiving.  Not sure what day exactly but they're shooting for next week.  I asked why it was so hard for Intuit to send an email to let clients know this.  We've paid for this program and that should include quality service.  We started using EasyAcct way before they were purchased by Intuit because the program was one of the best around.  Ever since Intuit has taken it over, customer service and support have gone down the tube.  Apparently, EasyAcct is the step child of the company!