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@lillprice wrote:

... Payment was made after Client complaint....

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@lillprice Just curious.  Do you mean your client made the payment directly or was the payment by ACH transacted after the complaint, if so, how long after 9/15?

You probably have checked all the right boxes but just to be sure, did you completed all of the following under General > Misc. Info./Direct Deposit before submitting the return for e-filing?

• Check the box for Bank account information verified under the Direct Deposit of Refund / Electronic Payment section;
• Check the box for Electronic payment of estimated tax under the 2020 Estimated Tax section; and
• Complete all the details under Financial Institution #1

The silver lining is that I don't recall seeing similar complaints from others so far this year.  But even if it's an isolated case, provided you have made all the necessary input, Intuit should probably look into it to make sure it doesn't recur.

@IntuitAustin @IntuitBettyJo FYI.  Thanks!