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@Zaldim  wrote:

When I check in where’s my refund in California State, it says “we don’t have a record of your state return in our files”. According to my tax preparer who efiled it, return was received 

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If CA doesnt have a record of the filing, thats a problem.   Unfortunately nobody here can help with that. 

Your tax preparer should be able to call the FTB Preparer Hotline and speak with someone to see why the website doesnt have a record of it.

And if you tax preparer hasnt responded to you, they may have taken some time off after the 15th of April...most of us do that every year.