Thanks for all your very valuable comments.

@George4Tacks Thanks for your https://tinyurl.com/wddxgmm  The letter that TP received is similar to the Google image on the IRS scam letter circulating in Adair County, MO by KTVO Saturday, February 27th 2016.  TP filed e-file through PTO and i am not the third party designee.  I am checking "Where's my refund? and will get back to you all once TP contacts the IRS for verification.
0 Cheers