itonewbie
Level 15

@Rox If you take a look at their ER, you'd understand how professional tax products are such a tiny fraction of their business (despite it having the highest and growing margin) and that their emphasis is on DIY products, which account for most of their revenue as well as profits.

That's the difference between Intuit and their competitors.  That's not to say Intuit's professional tax products are not as good.  In fact, I like PTO and it's big brother, Lacerte, in many respects.  It's just a reflection of how they allocate their resources and the level of support we've all experienced.

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Still an AllStar