I appreciate that your clients fit into perfect boxes, whose calendars perfectly line up with holidays.

Unfortunately, some us do not have that luxury.  I do expect that when I need my software it is available, no matter what day of the year.  This is not a time to be pushing Intuit's problem back onto their customers or their clients. 

They have known for a year that this was going to happen when we could no longer use credits from prior year (of which I still have some).  And yet there is not a way to produce a return until potentially January 7.

For me this is a potential loss of a client and a missed deadline from the IRS.  Whether you agree with my business practice or how I handle the immediate needs of my clients is really not my concern. 

Since Intuit knew this was an issue yesterday, I am apparently not the only one that is trying to complete returns offseason.   

Maybe instead of condescending replies, you should enjoy your break.