itonewbie
Level 15

@mikemac25  If you are certain you have 23 credits left but see a 0 balance, there's something wrong with your account and you'd need to contact Intuit Support.

If you click on Purchase on the left panel in PTO, you should see two balances, one for 2020 tax filing season pre-order and another for 2019 tax filing season.  If 2019 shows that you have XXX/XXX used but you don't believe that is correct, click on the link that says Usage details and you'd be able to see all the returns for which credits were deducted.  If there are discrepancies, you can then dispute them with Intuit.

---------------------------------------------------------------------------------
Still an AllStar