Hello Itonewbie,

Thank you for your comments.  I called Intuit this morning and was able to get a right person (actually very capable representative) luckily at my first call.  I was on hold for 17 minutes but he handled my order in 3 minutes.  He was much helpful and it was much quicker than past years.  🙂 

Thank you again and have a good weekend,

Noriko