Sorry, I can pick Hawaii out on a map, but that is as close as I have ever come to preparing one of their returns.  So all I can say is sometimes I have to hunt and peck to see if I entered something in that wasn't the ideal spot for a number of the federal return.  Other times I spend a chunk of time digging around the state return to see if I can make sense out of the situation as to where something belongs.  And on a rare occasion, I just deem the software to not know what it is doing and override something to make everything work out like I think it should.  The one option I didn't throw in because it is the absolute last resort is to call support.  Good luck.