TAXMANPAT
Level 2

Proseries solution is to "blame customers' printer". I have three printers, Hp brand new, HP 1 year old and an 3 year old workhorse in network system and they have all been getting cutoff for several years. The proseries customer service line is 'it leaves your computer from proseries correctly, you must have a printer problem, sorry you had to eat another box of Avery 5160 labels and pay your employees for an extra half day to deal with this, thank you for coughing up $10K plus again".  You could tell the service rep was cringing giving the party line line she'd already had to do this to a half dozen customers before lunch that day. Please take my money, but don't waste my time!

0 Cheers