For 30 years I've been a loyal proseries customer, and went to pay per return when I started scaling back my business.  I am now retired and only prepare 6 individual (family) returns.  The best Intuit product to meet my needs is now the Basic20, primarily because it's forms based and has the planner worksheets.  I do not like the direct entry format of the online proconnect module.  Customer service has informed me that I cannot purchase the Basic 20 as it's only for new customers.  What???  Can anyone offer suggestions?