Level 8

Two clients, same issue. Practionioner Priority rep told me both were issued debit cards for the second EIP and to contact Metabank for a replacement. Clients finally got thru to Metabank after 2 weeks and were told there was no account or card issued in their name or SS number.

Called IRS Priority line back and was told this time that clients had been issued checks, not debit cards, and the system that reissues the checks has not been working. Rep put in an inquiry, which should activate the reissue, once the system is working again and to call back in 30 days if clients have not received checks. That was 2 weeks ago and no checks received yet.