When they save a copy with all worksheets, a depreciation detail sheet very similar to ProSeries gets included.   Do you see depreciation on the Sch E?

He may be right, I think they have until Oct 15 to save a copy or they get locked out until they pay for the current year. He should be able to pay for the lowest priced package to get access though.

He should ask over in the TT community to see what his options are.