"Do you still feel an apology is in order, when this is a pro series problem?"

You are barking up the Wrong Tree.

"Why are you making this so difficult when you were notified of this before the 15th?"

You are overlooking that this is not Customer Support. Stop complaining to peer users. It helps to Inform. It doesn't help to harangue.

This is a peer user community on the internet. These are discussion topics. Not Tech Support and not Intuit Staffers.