re: taxpayers sold a home that was a rental property for a period of time but they qualify tor the 500K home exclusion for the 5-year period.

I know I have done this before but am thinking Pro Series must have changed the input forms. The current home sale worksheets show them qualifying for the 500k exclusion and has the depr recapture amoiunt correct. However, it is also generating a 4797 and capital gain for their gain. I have called Intuit three times and have been cut off/hung up on twice. This morning after 2 hours and 17 minutes and the agent relaying the information to an "expert", I still have not resolved the issue. Got cut off again and no one called me back. Anyone know the right input forms to use? Thanks.