Thanks for all of the feedback. I did do my own research earlier and then more recently and found little that was very clear, direct or helpful. I also found form IT-558 and instructions on the NYS web site. I certainly understand the challenge Intuit experienced trying to get all tax updates done quickly and correctly. I think my original message acknowledged these impediments. Nevertheless it is hard for me to understand why I could submit a return on March 21 through Intuit, have it accepted by NY on March 22, have the client receive a letter by mail dated March 31 disagreeing and correcting her return and then shockingly finding the corrected IT-201 in my software when I opened the return after the client contacted me. I felt like the client and I were left out of some insiders' information. Oh, well - I'm done.
Mostly I posted this hoping to have some impact of Inuit itself, since I find that it provides so little customer service.