Matt C

Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.

Please send an email to with as much information as possible, including

  • when the issue started for you
  • how frequently the issue occurs
  • what version of the product you are running on the different machines
  • what differences there are between the machines that see the issue vs don't, if you know of any
  • what you have tried so far
  • any other patterns you might have noticed


Thank you,