Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.
Please send an email to email@example.com with as much information as possible, including
- when the issue started for you
- how frequently the issue occurs
- what version of the product you are running on the different machines
- what differences there are between the machines that see the issue vs don't, if you know of any
- what you have tried so far
- any other patterns you might have noticed