mikeacct
Level 1
 
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IntuitAustin
Intuit Alumni

Upgrading your package is something our customer service team could help you with. Here is the link to the hours of operation for ProSeries. https://accountants-community.intuit.com/articles/1617365-proseries-hours-of-operation


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IRonMaN
Level 15

Nobody here can help you on that, you need to call customer service.


Slava Ukraini!
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Seth_808
Level 1

For what it’s worth, I sat on a long hold, spoke to 2 different people, was incorrectly charged the wrong service, then refunded, then was told that it is not possible to upgrade the service.

TaxMaam
Level 3

Figures. Intuit needs to burn down. 

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TaxMaam
Level 3

We can’t change our billing options online? That’s ridiculous. I don’t want a sales pitch. I want to know what my billing options for fast path are. And I’m not calling. 

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IRonMaN
Level 15

 

IRonMaN_0-1643741918233.png

 


Slava Ukraini!
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TaxGuyBill
Level 15

@TaxMaam wrote:

I don’t want a sales pitch.


 

That is exactly why they make you call them.  They insist on doing a sales pitch.

TaxMaam
Level 3

LOL you’re funny. Of COURSE they do!! So they can bill you more for something you don’t need!

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