@IntuitAustin 

@IntuitBettyJo 

This tax season has been absolutely miserable for 99% of the tax preparers.  And then having these folks suffering through this is terrible.  If Intuit wants these folks to use ProSeries next year you really need to look at giving some kind of substantial discounts to help with the pain they are going through.  Personally, if I had to go through these problems this year, I know I would be going elsewhere for my software next year.  You need to reach out to these folks now and let them know Intuit will do something to help make things right.